Service
We support our clients in achieving their goals
Solution provider for the entire service life of your inkjet printing system
To round off our global offering of high performance inkjet printing systems and having world leading inkjet expertise, Notion Systems offers professional, reliable and a comprehensive service program.
Service makes the difference
An inkjet printing system is not just about the device, the ink and the printing process. In addition to the outstanding technical features of the printing systems, Notion‘s after sales service ensures maximum availability, the highest performance and the best print quality of your system and therefore the satisfaction of your customers. It is our mission to have a genuine partnership with our customers and to support achieving our customers goal for every step along the way.
Discover the diverse possibilities of our service product portfolio on the following pages and put together your own individual service package.
Installation & Start Up
During the installation and start up of your inkjet system, we begin by setting up and aligning your machine. This is followed by an initial powering on off the machine, resetting the axis and performing a thorough functional check including the Z-height and nozzle calibration.
Spare Part Support
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We support you with identification and organization of delivery from the Notion warehouse including customs clearance. Notion offers different spare part support packages depending on your budget and uptime requirements.
We offer our customers to have their defective parts cleaned and repaired by our specialsts after which they will be fully tested and returned.
Hotline & Remote Support
We provide telephone and remote support for rapid troubleshooting in the event of a malfunction. We also provide access to our expert support team (e.g. process development, system development, software) as needed.
We assist in root cause analysis and resolution. This is done by meticulously tracking issues in our ticketing system and offering customized
system parameterization and continuous software updates. With remote access to your machine data, we guarantee fast troubleshooting.
On-Site Support
Inspection: Checking functionaly of all mechnical and electrical components
Maintenance: Replacement of defective components based on the inspection results
Support for process development and introduction of QA methods
Adaptation, optimization and verification of printing strategies
Planning and implementation of machine relocations
Organization of packaging, logistics, lifting equipment, etc.
Upgrades
You have invested a lot of money in your system and want to get the best out of it over a long period of time. An upgrade from Notion brings your printing system up to the latest technological standards. A customized upgrade makes your systems fit for the future.
Training
The training consists of theoretical and practicle modules which can either be adapted to customer specific needs or offered as standard packages. After completing the training your uses will receive certificates aswell as further technical documentation.
You can decide wether the training should take place at your premises or at Notion plant - on-site or remotely.
Notion Care Program
The Notion Care Program is a win-win situation:
You can rest assured that your system will work reliably - without having to worry about regular service appointments. Depending on your personal requirements, you can adapt your individual service concept and add optional components such as service priority, guaranteed response times or training for your employees: The well thought-out design of the Notion Care Program offers you a suitable service package, according to your budget and requirements.
